General Terms and Conditions

Last updated: June 04, 2018
These Terms and Conditions ("Terms", "Terms and Conditions")
govern your relationship with susarts.com website (the "Service")
operated by susarts ("us", "we", or "our").
Please read these Terms and Conditions carefully before using the
Service.

Your access to and use of the Service is conditioned on your
acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these
Terms. If you disagree with any part of the terms then you may not
access the Service.

“Susarts FZE” maintains the website “susarts.com

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

Payments will be accepted by Visa and Mastercard in AED.

We reserve the right to refuse or cancel your order at any time for
certain reasons including but not limited to: product or service
availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an
unauthorized or illegal transaction is suspected.

Cardholder must retain a copy of the transaction records and merchant policies and rules.

Payment confirmation will be sent immediately via E-mail to the buyer. The buyer is responsible to contact us in case he/she did not receive it within 24 hrs. The buyer will receive a hard copy of the payment confirmation along with the purchased items.

Sanctioned Countries

Susarts will not trade with or offer services to OFAC sanctioned or locally sanctioned countries and entities. We reserve the right to refuse or cancel orders that are under suspicion of being associated or originating in the aforementioned sanctioned countries.

If a payment was made by a customer associated with a sanctioned country, entity, or individual, susarts may or may not refund the payment. Susarts will not be responsible for or refund any payment that is withheld or confiscated by banks, authorities, or service providers due to the customer being deemed residing or associated to a sanctioned country or entity or being involved in illegal activities.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of
any information, including prices, product images, specifications,
availability, and services. We reserve the right to change or update
information and to correct errors, inaccuracies, or omissions at any
time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively,
"Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

 

In the case of an overlap in promotions where two or more discounts or promotions are available, the buyer may choose only one (1) of the multiple discount/promotional codes to be used during checkout.

During reduced price promotions, other promotional codes may be disabled. These codes will be re-enabled once the reduced price promotion has concluded.



Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may affect the processing of your order and/or may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to
access the Service and for any activities or actions under your
password, whether your password is with our Service or a third-party service. You, the user, are responsible for maintaining the confidentiality of your account.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Customers who are below the age of 18 shall not register as a user, transact with, or use the website or any of its services.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of susarts and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Arab Emirates and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of susarts.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by susarts.

susarts has no control over, and assumes no responsibility for, the
content, privacy policies, or practices of any third party web sites or
services. You further acknowledge and agree that susarts shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or
through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including with out limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately
cease. If you wish to terminate your account, you may simply
discontinue using the Service.

Limitation Of Liability

In no event shall susarts, nor its directors, employees, partners,
agents, suppliers, or affiliates, be liable for any indirect, incidental,
special, consequential or punitive damages, including without
limitation, loss of profits, data, use, goodwill, or other intangible
losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv)unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided
on an "AS IS" and "AS AVAILABLE" basis. The Service is provided
without warranties of any kind, whether express or implied, including,but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

susarts its subsidiaries, affiliates, and its licensors do not warrant that
      - The Service will function uninterrupted, secure or available at any particular time or location;
              - Any errors or defects will be corrected;
                    - The Service is free of viruses or other harmful components; or
                          - The results of using the Service will meet your requirements.

                              Governing Law

                              United Arab Emirates is our country of domicile. These Terms shall be governed and construed in accordance with the laws of United Arab Emirates, without regard to its conflict of law provisions.

                              Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service,and supersede and replace any prior agreements we might have between us regarding the Service.

                              Changes

                              We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

                              By continuing to access or use our Service after those revisions
                              become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

                              Contact Us

                              If you have any questions about these Terms, please contact us through our designated contact us page or through our social media platforms.

                              Privacy Policy

                              Last updated: June 04, 2018
                              susarts ("us", "we", or "our") operates the www.susarts.com website (the "Service").

                              This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

                              We will not use or share your information with anyone except as described in this Privacy Policy.

                              We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.susarts.com

                              Information Collection And Use

                              While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information ("Personal Information").

                              All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
                              We will not pass any debit/credit card details to third parties

                              Log Data

                              We may also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

                              In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

                              Cookies

                              Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

                              We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

                              DoubleClick Cookie

                              Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other web sites on the Internet.

                              You may opt out of the use of the DoubleClick Cookie for interest based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

                              Behavioral Remarketing

                              susarts uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

                                Google

                                  Google AdWords remarketing service is provided by Google Inc.

                                  You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

                                  Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

                                  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

                                    Twitter

                                      Twitter remarketing service is provided by Twitter Inc.

                                      You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405

                                      You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy

                                        Facebook

                                          Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

                                          To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217

                                          Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe www.youronlinechoices.eu, or opt-out using your mobile device settings.

                                          For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

                                            Pinterest

                                              Pinterest remarketing service is provided by Pinterest Inc.

                                              You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data

                                              You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page: https://about.pinterest.com/en/privacy-policy

                                                AdRoll

                                                  AdRoll remarketing service is provided by Semantic Sugar, Inc.

                                                  You can opt-out of AdRoll remarketing by visiting this AdRollAdvertising Preferences web page:http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false

                                                  For more information on the privacy practices of AdRoll, pleasevisit the AdRoll Privacy Policy web page:http://www.adroll.com/about/privacy

                                                    Perfect Audience

                                                      Perfect Audience remarketing service is provided by NowSpotsInc.

                                                      You can opt-out of Perfect Audience remarketing by visitingthese pages: Platform Opt-out (http://pixel.prfct.co/coo) andPartner Opt-out (http://ib.adnxs.com/optout).

                                                      For more information on the privacy practices of PerfectAudience, please visit the Perfect Audience Privacy Policy & Optoutweb page:https://www.perfectaudience.com/privacy/index.html

                                                        AppNexus

                                                            AppNexus remarketing service is provided by AppNexus Inc.

                                                            You can opt-out of AppNexus remarketing by visiting the Privacy& the AppNexus Platform web page:http://www.appnexus.com/platform-policy#choices
                                                            For more information on the privacy practices of AppNexus,please visit the AppNexus Platform Privacy Policy web page:http://www.appnexus.com/platform-policy/

                                                            Service Providers

                                                            We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service related services or to assist us in analyzing how our Service is used.

                                                            These third parties have access to your Personal Information only top erform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

                                                            Communications

                                                            We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all,of these communications from us by following the unsubscribe link or instructions provided in any email we send.

                                                            Compliance With Laws

                                                            We will disclose your Personal Information where required to do so bylaw or subpoena or if we believe that such action is necessary to
                                                            comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

                                                            Business Transaction

                                                            If susarts is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

                                                            Security

                                                            The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information,we cannot guarantee its absolute security.

                                                            Susarts takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, susarts cannot guarantee the security of any information that is disclosed online

                                                            International Transfer

                                                            Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state,province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

                                                            If you are located outside United Arab Emirates and choose to provide information to us, please note that we transfer the information,including Personal Information, to United Arab Emirates and process it there.

                                                            Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

                                                            Links To Other Sites

                                                            Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

                                                            We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

                                                            Susarts is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

                                                            Children's Privacy

                                                            Our Service does not address anyone under the age of 18 ("Children").

                                                            We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.

                                                            Changes To This Privacy Policy

                                                            We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

                                                            You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

                                                            Modifications will be effective on the day they are posted.

                                                            Contact Us

                                                            If you have any questions about this Privacy Policy, please contact us through our contact us page or through our social media.

                                                            Delivery Policy

                                                            Last updated: June 04, 2018
                                                            Susarts’ UAE Delivery and Limited Free Delivery Policy

                                                            Certain purchases within the UAE may include free delivery.
                                                            Free deliveries may be awarded to certain orders at the seller’s discretion, or through a promotional event, or through a promotional code.

                                                            Free deliveries may be limited to areas excluding “Out of Delivery Areas” and physically inaccessible areas. If a case arises where the purchased products cannot be delivered due to the above reasons, the buyer may be offered an option of picking up his or her order from one of our or our partners’ facilities.

                                                            International purchase is currently disabled and will be enabled in the near future. Purchases from outside of the UAE will not be covered by the free shipping policy, and the shipping fee will be calculated during purchase.

                                                            Locations and areas deemed as “Out of Delivery” are as follows:

                                                            Non Delivery Areas in Abu Dhabi vicinity

                                                            Musaffah, GAMCO (Gulf Aircraft maintenance co), Airport terminal 1, After airport site office, Al bahia, Al Khatam, Al Khazna, Al Raha, Al Rahba, Al Saad, Al Samha, Al Sila, Al Watba, Areas starting with telephone number 51******, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, JabelDhana, Journya Four, Liwa, Madinat Zayed City, Mafraq, Mirfa, Mohd Bin Zayed City, Ruwais, Sahamah, Sila, Suwehan, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot,SirBaniyas,Guwaifath,DasIsland,Musaffah-ICAD City 2,

                                                            Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp).

                                                            Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction, all security controlled zones and defense areas.

                                                            Non delivery areas in Al Ain/Ajman/ Umma Al Quwain/ Fujairah/Ras Al Khaimah vicinity:

                                                            Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp), Adan, Al jeer, Shamm, Khath, Burairath, Siji Al Hail (crushers/dusan site) , Shahma residential area (Dhaid).

                                                            For the latest list of areas please view out Full List.

                                                            The shipping cost will be determined during the check-out process, or quoted when making a custom order.

                                                            Undeliverable Orders

                                                            Purchases that are deemed undeliverable due to the buyer being unreachable, buyer having provided inaccurate address/contact information, buyer not being available at the given address at time of delivery, or due to any other reason where the hinderance is within the control of the buyer, the order will be considered as undeliverable. Prior to listing the order as undeliverable, our staff will do their utmost to reach the buyer or resolve the issue.

                                                            If our staff fails to reach the buyer or resolve the issue after a limited number of attempts, the order will be cancelled. Upon cancellation the buyer will be refunded the full amount minus AED 30 penalty.

                                                            If the order is deemed undeliverable due to any fault out of the hands of the buyer, and the fault cannot be rectified within reasonable time, the buyer will be refunded the full paid amount.

                                                            In case the order is undeliverable due to force majeure such as but not limited to natural disasters, bad weather, or due to crime or terrorism, we will ensure that the order is fulfilled at the soonest possible time, else the buyer will be refunded the full amount.

                                                            Products Damaged During Delivery

                                                            Upon receiving a delivery, the buyer is responsible for inspecting the delivered product(s) and reporting and rejecting any damaged good prior to signing for them. Upon signing for the received delivery the buyer acknowledges that he/she received the order in good condition. Any damage should be reported immediately along with detailed photographed evidence of the package exterior, and contents of the package to help ascertain the faulty party.

                                                            In case the package seems damaged, or upon inspection damage is detected, the buyer agrees to photograph the damaged package prior to opening, as well as the damaged product, and any other sign of damage or tampering prior to returning or rejecting the item. All high quality photos should be sent to our customer support email: info@susarts.com along with the order number and tracking number within 24 hours of receiving the damaged item.

                                                            Neither Susarts, nor the delivery service can be held responsible for any damaged product(s) that was/were deemed in good condition by the buyer upon signing the respective received document.

                                                            Damaged goods exclude:

                                                              - Refillable products such as and not limited to fragrances may lose a portion of their overall volume or intensity over time.
                                                                - Minor residue, damage, scratches, discoloration, fading or any other minor issue with the external packaging that does not affect the purchased product in any way.
                                                                  - Any damage incurred by the buyer after receiving the package such as but not limited to damage caused while opening the package, accidentally dropping the package, misuse of the product.
                                                                    - Handmade items may contain certain flaws which are characteristic to handmade items and are part of the handmade item’s identity such as remnants of the production process; intentional cracking placed by the manufacturer as part of the design in certain vases, said cracking is cosmetic and does not affect the integrity of the product. Loose threads on hand made soft toys…etc.

                                                                      If a purchased product is rejected by the buyer as damaged, and is deemed undamaged upon its return to the seller, the buyer will be refunded store credit on the website or through a voucher with the value of the amount paid for the product, excluding any additional fees incurred during the purchase such as and not limited to shipping costs.

                                                                      If the delivered package contains multiple items, the buyer agrees to collect the undamaged products and only return the damaged products with exception to severely damaged packaging where the buyer has the right to reject it on the spot. The buyer is encouraged to document the damage as thoroughly as possible prior to opening and collecting the undamaged goods from the damaged package.

                                                                      Misplaced or Misdelivered Orders

                                                                      If the buyer fails to receive their order within the provided duration, they are encouraged to contact our customer support at the earliest on info@susarts.com

                                                                      Delivery Time

                                                                      The standard delivery time will range between 2-10 working days within the UAE. Some large and/or fragile items might require more time to package and prepare for safe shipping. The buyer will be informed in such a case, and the delivery will be made at the soonest possible time.

                                                                      Returns and Exchange

                                                                      Last updated: June 05, 2018

                                                                      Returns and Refunds Policy
                                                                      Thank you for shopping at Susarts.com
                                                                      If you are not entirely satisfied with your purchase, we're here to help.


                                                                      No Refund Policy

                                                                      Susarts does not offer any refund policy. Refunds will only be issued at Susarts’ discretion or due to a fault or error by Susarts or its partners. Such as:

                                                                        - Buyer receives a damaged product that Susarts is not capable of replacing.
                                                                          - Buyer fails to receive the purchased products due to a fault or error from Susarts or its partners.
                                                                            - Buyer receives wrong item and Susarts is not capable of sending the purchased item.

                                                                              Refunds will be made onto the original mode of payment and will be processed within 10-45 days depending on the issuing bank of the credit card/debit card. There are no cash refunds on orders paid for by card. The card owner is responsible for ensuring his mode of payment is capable of receiving the refund and Susarts nor its partners will be responsible for any issues preventing the refund due to problems with the buyer’s bank account, buyer’s credit card, buyer’s bank.
                                                                              No Cancellation Policy
                                                                              Once a payment is made, an order may not be canceled. If the cancellation request is due to faulty information given by the buyer, the order may be updated with the correct information, however the buyer will be responsible for any fees, expenses, or penalties incurred due to said error. In such a situation, delays in delivery may occur.

                                                                              Exchange Policy

                                                                              A purchased product can only be exchanged for other products with a total equal to the amount originally paid for the product, excluding any additional fees paid such as but not limited shipping fees. The exchange must be initiated within 7 days of the original purchase and only if the products are in their original and perfect condition.

                                                                              Items bought on sale, or incurred a discount through a voucher or promotion will have their returned value calculated as the amount paid by the buyer for the actual product(s).

                                                                              The shipping fees paid on the initial order do not cover any exchange related shipping fee.

                                                                              To be eligible for a return, please make sure that:

                                                                              - The product was purchased in the last 7 days

                                                                              - The product is in its original packaging

                                                                              - The product is in its original and perfect condition

                                                                              - You obtained a Return Merchandise Number (RMN) from us

                                                                              - Once the RMN number is issued, buyer must ensure product is returned within a maximum of 7 days.

                                                                              Products that do not meet these criteria will not be considered for return.

                                                                              The buyer is responsible for any shipping fees incurred during the shipping of the returned product back to our facility.

                                                                              Susarts will not be responsible for any product damage incurred during the product return process. The buyer and the shipper will settle any issues arising from loss or damage of the returned product without any involvement of Susarts unless the damage or loss occurs after susarts receives the product from the shipper/buyer.

                                                                              Only 1 exchange is permitted per product per order. Once a previously purchased item is exchanged, the received “new item” will not qualify for an exchange.

                                                                              To obtain a Return Merchandise Number (RMN), contact us:

                                                                              By email: info@susarts.com

                                                                              Send the product with its original packing and the RMA number to:

                                                                              United Arab Emirates, Sharjah, Sharjah Corniche, Bel Rasheed 1 building, 5th floor, office 502

                                                                              Once the return is approved, you will be credited with the returned product’s value in the form of a voucher or credit in your account.

                                                                              Shipping charges

                                                                              Shipping charges incurred in connection with the return of a product are non-refundable.

                                                                              Damaged items

                                                                              If you received a damaged product, please notify us immediately within 24 hours of receiving the product for assistance.

                                                                              Sale items

                                                                              A purchased discounted product can only be exchanged for the value that was paid for the product itself by the buyer and will not include the value of the additional fees paid such as but not limited to shipping. The buyer cannot exchange a product with a lower price, with another same or similar product with a higher price. If the buyer wishes to make the exchange, the buyer will have to pay the difference in cost.

                                                                              Contact us

                                                                              If you have any questions about our Returns and Refunds Policy, please contact us:
                                                                              By email: info@susarts.com

                                                                              Promotional activities

                                                                                  1. You may only use 1 (one) promotional code per order.

                                                                                  2. Gift Vouchers are not exchangeable for cash.

                                                                                  3. Remainder of gift voucher cannot be refunded, ensure you use up your entire voucher when you make your order.

                                                                                  4. Delivery Fee may apply if the order does not meet the required amount for free shipping.

                                                                                  5. Certain items may be excluded from the promotion and may not be purchased in conjunction with a promotional discount or voucher.

                                                                                  6. Promotions with gift vouchers will be honored in the currency displayed in the promotional text.

                                                                                  7. Gift vouchers will be emailed to the customer after the order is complete, and therefore the buyer is required to share his/her correct email address to ensure the vouchers are received by the buyer.

                                                                                  8. Misplaced or misused discount/voucher codes will not be reimbursed. The buyer is responsible for securing his/her vouchers once susarts.com sends them. Incase of a lost voucher, the buyer is responsible for informing us at the soonest, and if the voucher is cancelled by susarts.com prior to being used by the buyer or a third party, a new voucher may be issued to the buyer.

                                                                                  9. Certain vouchers may be linked to the buyer’s account. Said vouchers may not be transferable, and may remain linked to the buyer’s account.

                                                                                  10. Buyer is responsible for checking his/her junk mail folder to ensure promotional vouchers do not mistakenly end up there.

                                                                                  11. If a customer does not receive his/her promotional gift within 1 workday, the customer can contact us to resolve the issue.