Last updated: June 04, 2018
These Terms and Conditions ("Terms", "Terms and Conditions")
govern your relationship with susarts.com website (the "Service")
operated by susarts ("us", "we", or "our").
Please read these Terms and Conditions carefully before using the
Your access to and use of the Service is conditioned on your
acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these
Terms. If you disagree with any part of the terms then you may not
access the Service.
“Susarts FZE” maintains the website “susarts.com”
Any contests, sweepstakes or other promotions (collectively,
In the case of an overlap in promotions where two or more discounts or promotions are available, the buyer may choose only one (1) of the multiple discount/promotional codes to be used during checkout.
During reduced price promotions, other promotional codes may be disabled. These codes will be re-enabled once the reduced price promotion has concluded.
If you have any questions about these Terms, please contact us through our designated contact us page or through our social media platforms.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information ("Personal Information").
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
We will not pass any debit/credit card details to third parties
We may also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
You may opt out of the use of the DoubleClick Cookie for interest based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe www.youronlinechoices.eu, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Pinterest remarketing service is provided by Pinterest Inc.
You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data
AdRoll remarketing service is provided by Semantic Sugar, Inc.
You can opt-out of AdRoll remarketing by visiting this AdRollAdvertising Preferences web page:http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false
Perfect Audience remarketing service is provided by NowSpotsInc.
You can opt-out of Perfect Audience remarketing by visitingthese pages: Platform Opt-out (http://pixel.prfct.co/coo) andPartner Opt-out (http://ib.adnxs.com/optout).
AppNexus remarketing service is provided by AppNexus Inc.
You can opt-out of AppNexus remarketing by visiting the Privacy& the AppNexus Platform web page:http://www.appnexus.com/platform-policy#choices
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only top erform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all,of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We will disclose your Personal Information where required to do so bylaw or subpoena or if we believe that such action is necessary to
comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information,we cannot guarantee its absolute security.
Susarts takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, susarts cannot guarantee the security of any information that is disclosed online
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state,province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Arab Emirates and choose to provide information to us, please note that we transfer the information,including Personal Information, to United Arab Emirates and process it there.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Susarts is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.
Modifications will be effective on the day they are posted.
Last updated: June 04, 2018
Susarts’ UAE Delivery and Limited Free Delivery Policy
Certain purchases within the UAE may include free delivery.
Free deliveries may be awarded to certain orders at the seller’s discretion, or through a promotional event, or through a promotional code.
Free deliveries may be limited to areas excluding “Out of Delivery Areas” and physically inaccessible areas. If a case arises where the purchased products cannot be delivered due to the above reasons, the buyer may be offered an option of picking up his or her order from one of our or our partners’ facilities.
International purchase is currently disabled and will be enabled in the near future. Purchases from outside of the UAE will not be covered by the free shipping policy, and the shipping fee will be calculated during purchase.
Locations and areas deemed as “Out of Delivery” are as follows:
Non Delivery Areas in Abu Dhabi vicinity
Musaffah, GAMCO (Gulf Aircraft maintenance co), Airport terminal 1, After airport site office, Al bahia, Al Khatam, Al Khazna, Al Raha, Al Rahba, Al Saad, Al Samha, Al Sila, Al Watba, Areas starting with telephone number 51******, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, JabelDhana, Journya Four, Liwa, Madinat Zayed City, Mafraq, Mirfa, Mohd Bin Zayed City, Ruwais, Sahamah, Sila, Suwehan, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot,SirBaniyas,Guwaifath,DasIsland,Musaffah-ICAD City 2,
Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp).
Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction, all security controlled zones and defense areas.
Non delivery areas in Al Ain/Ajman/ Umma Al Quwain/ Fujairah/Ras Al Khaimah vicinity:
Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp), Adan, Al jeer, Shamm, Khath, Burairath, Siji Al Hail (crushers/dusan site) , Shahma residential area (Dhaid).
For the latest list of areas please view out Full List.
The shipping cost will be determined during the check-out process, or quoted when making a custom order.
Purchases that are deemed undeliverable due to the buyer being unreachable, buyer having provided inaccurate address/contact information, buyer not being available at the given address at time of delivery, or due to any other reason where the hinderance is within the control of the buyer, the order will be considered as undeliverable. Prior to listing the order as undeliverable, our staff will do their utmost to reach the buyer or resolve the issue.
If our staff fails to reach the buyer or resolve the issue after a limited number of attempts, the order will be cancelled. Upon cancellation the buyer will be refunded the full amount minus AED 30 penalty.
If the order is deemed undeliverable due to any fault out of the hands of the buyer, and the fault cannot be rectified within reasonable time, the buyer will be refunded the full paid amount.
In case the order is undeliverable due to force majeure such as but not limited to natural disasters, bad weather, or due to crime or terrorism, we will ensure that the order is fulfilled at the soonest possible time, else the buyer will be refunded the full amount.
Upon receiving a delivery, the buyer is responsible for inspecting the delivered product(s) and reporting and rejecting any damaged good prior to signing for them. Upon signing for the received delivery the buyer acknowledges that he/she received the order in good condition. Any damage should be reported immediately along with detailed photographed evidence of the package exterior, and contents of the package to help ascertain the faulty party.
In case the package seems damaged, or upon inspection damage is detected, the buyer agrees to photograph the damaged package prior to opening, as well as the damaged product, and any other sign of damage or tampering prior to returning or rejecting the item. All high quality photos should be sent to our customer support email: firstname.lastname@example.org along with the order number and tracking number within 24 hours of receiving the damaged item.
Neither Susarts, nor the delivery service can be held responsible for any damaged product(s) that was/were deemed in good condition by the buyer upon signing the respective received document.
Damaged goods exclude:
If a purchased product is rejected by the buyer as damaged, and is deemed undamaged upon its return to the seller, the buyer will be refunded store credit on the website or through a voucher with the value of the amount paid for the product, excluding any additional fees incurred during the purchase such as and not limited to shipping costs.
If the delivered package contains multiple items, the buyer agrees to collect the undamaged products and only return the damaged products with exception to severely damaged packaging where the buyer has the right to reject it on the spot. The buyer is encouraged to document the damage as thoroughly as possible prior to opening and collecting the undamaged goods from the damaged package.
Misplaced or Misdelivered Orders
If the buyer fails to receive their order within the provided duration, they are encouraged to contact our customer support at the earliest on email@example.com
The standard delivery time will range between 2-10 working days within the UAE. Some large and/or fragile items might require more time to package and prepare for safe shipping. The buyer will be informed in such a case, and the delivery will be made at the soonest possible time.
Returns and Refunds Policy
Thank you for shopping at Susarts.com
If you are not entirely satisfied with your purchase, we're here to help.
No Refund Policy
Susarts does not offer any refund policy. Refunds will only be issued at Susarts’ discretion or due to a fault or error by Susarts or its partners. Such as:
Refunds will be made onto the original mode of payment and will be processed within 10-45 days depending on the issuing bank of the credit card/debit card. There are no cash refunds on orders paid for by card. The card owner is responsible for ensuring his mode of payment is capable of receiving the refund and Susarts nor its partners will be responsible for any issues preventing the refund due to problems with the buyer’s bank account, buyer’s credit card, buyer’s bank.
No Cancellation Policy
Once a payment is made, an order may not be canceled. If the cancellation request is due to faulty information given by the buyer, the order may be updated with the correct information, however the buyer will be responsible for any fees, expenses, or penalties incurred due to said error. In such a situation, delays in delivery may occur.
A purchased product can only be exchanged for other products with a total equal to the amount originally paid for the product, excluding any additional fees paid such as but not limited shipping fees. The exchange must be initiated within 7 days of the original purchase and only if the products are in their original and perfect condition.
Items bought on sale, or incurred a discount through a voucher or promotion will have their returned value calculated as the amount paid by the buyer for the actual product(s).
The shipping fees paid on the initial order do not cover any exchange related shipping fee.
To be eligible for a return, please make sure that:
- The product was purchased in the last 7 days
- The product is in its original packaging
- The product is in its original and perfect condition
- You obtained a Return Merchandise Number (RMN) from us
- Once the RMN number is issued, buyer must ensure product is returned within a maximum of 7 days.
Products that do not meet these criteria will not be considered for return.
The buyer is responsible for any shipping fees incurred during the shipping of the returned product back to our facility.
Susarts will not be responsible for any product damage incurred during the product return process. The buyer and the shipper will settle any issues arising from loss or damage of the returned product without any involvement of Susarts unless the damage or loss occurs after susarts receives the product from the shipper/buyer.
Only 1 exchange is permitted per product per order. Once a previously purchased item is exchanged, the received “new item” will not qualify for an exchange.
To obtain a Return Merchandise Number (RMN), contact us:
By email: firstname.lastname@example.org
Send the product with its original packing and the RMA number to:
United Arab Emirates, Sharjah, Sharjah Corniche, Bel Rasheed 1 building, 5th floor, office 502
Once the return is approved, you will be credited with the returned product’s value in the form of a voucher or credit in your account.
Shipping charges incurred in connection with the return of a product are non-refundable.
If you received a damaged product, please notify us immediately within 24 hours of receiving the product for assistance.
A purchased discounted product can only be exchanged for the value that was paid for the product itself by the buyer and will not include the value of the additional fees paid such as but not limited to shipping. The buyer cannot exchange a product with a lower price, with another same or similar product with a higher price. If the buyer wishes to make the exchange, the buyer will have to pay the difference in cost.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com