Privacy policy
Privacy Policy
Last updated: August 12, 2026
Susarts, operated by Al Khobara Trading LLC (“Susarts”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.susarts.com, make a purchase, contact us, subscribe to our communications, or otherwise interact with our online store.
1. Information We Collect
Depending on how you interact with Susarts, we may collect the following information:
• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, including products purchased, order history, payment status, delivery information, returns, refunds, and related transaction details.
• Account information, if you create or use a customer account.
• Communications you send to us, including enquiries, product questions, customer service requests, and other correspondence.
• Marketing preferences, including whether you have subscribed to our newsletter or other promotional communications.
• Technical and usage information, such as your IP address, browser type, device information, operating system, pages viewed, referring pages, and information about how you interact with our website.
• Information collected through cookies, pixels, tags, and similar technologies.
Payment information is processed through our authorized payment service providers. Susarts does not intentionally store complete credit or debit card numbers on its own systems.
2. How We Use Your Information
We may use personal information to:
• Process and fulfil orders and payments.
• Arrange shipping, delivery, returns, refunds, and customer service.
• Communicate with you regarding your orders or enquiries.
• Maintain and improve our website, products, services, and customer experience.
• Detect and prevent fraud, misuse, security incidents, or other unlawful activity.
• Maintain business, accounting, and transaction records.
• Send newsletters, product updates, offers, or marketing communications where permitted by applicable law and according to your preferences.
• Measure website performance and understand how visitors use our online store.
• Measure, personalize, and improve advertising and marketing activities where permitted.
• Comply with applicable legal and regulatory requirements.
3. Shopify and Service Providers
Our online store is powered by Shopify.
Shopify and other service providers may process personal information on our behalf or as otherwise described in their own privacy notices in order to provide services such as website hosting, ecommerce functionality, payment processing, security, analytics, communications, and other technical services.
We may also use third-party applications and service providers to support the operation and functionality of our online store.
We only disclose personal information to service providers where reasonably necessary to provide our services, operate our business, comply with legal obligations, or protect our legitimate interests and rights.
4. Analytics and Advertising
We currently use services and integrations that may include Google Analytics, Google & YouTube, and Facebook & Instagram.
These services may use cookies, pixels, tags, server-side technologies, or similar technologies to collect information about your interactions with our website.
This information may be used to:
• Measure website traffic and performance.
• Understand how customers interact with our website.
• Measure the effectiveness of advertising campaigns.
• Improve and personalize our marketing activities.
• Display relevant advertising where permitted by applicable law and your privacy choices.
Google and Meta process information in accordance with their respective privacy policies and settings.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies that may be necessary for the operation of the store, including shopping cart functionality, checkout, security, customer preferences, analytics, and marketing.
Some cookies are necessary for the website to function properly, while others may be used for analytics, personalization, or advertising.
Where required by applicable law, you may be provided with choices regarding non-essential cookies and tracking technologies.
You may also control certain cookies through your browser settings. Disabling some cookies may affect the functionality or availability of certain features of the website.
6. Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about new arrivals, collections, offers, and other Susarts updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related messages concerning your orders or enquiries.
7. Sharing of Personal Information
We may share personal information with trusted third parties where reasonably necessary, including:
• Shopify and ecommerce technology providers.
• Payment processors.
• Shipping, courier, and delivery providers.
• Analytics and advertising providers.
• Website applications and technical service providers.
• Professional advisers, where necessary.
• Government authorities, regulators, courts, or law enforcement where disclosure is required by applicable law.
We do not sell or rent your personal information to third parties for their own independent purposes.
8. International Data Transfers
Because we use international technology and service providers, including Shopify, Google, Meta, and other service providers, your personal information may be processed or stored outside the United Arab Emirates.
Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and accounting records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
10. Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
11. Your Privacy Rights
Subject to applicable law and certain legal exceptions, you may have rights regarding your personal information, including the right to:
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Request restriction or cessation of certain processing where applicable.
• Withdraw consent where processing is based on your consent.
• Object to certain uses of your personal information where applicable.
We may need to verify your identity before processing certain privacy requests.
To exercise a privacy right, please contact us using the details provided in the “Contact Us” section below.
12. Children’s Privacy
Our website and products are not directed to children under the age of 18, and we do not knowingly collect personal information directly from children under 18.
If we become aware that personal information has been collected from a child contrary to applicable law, we will take appropriate steps to delete or otherwise handle that information as required.
13. Third-Party Links
Our website may contain links to third-party websites, platforms, or social media services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party service you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, or applicable legal requirements.
The revised policy will be posted on this page with an updated “Last updated” date.
15. Governing Privacy Requirements
We process personal information in accordance with applicable data protection and privacy laws, including applicable requirements in the United Arab Emirates.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related concern, please contact us through our Contact Us page.
Susarts
Operated by Al Khobara Trading LLC
Dubai, United Arab Emirates
www.susarts.com