Returns, Exchanges & Cancellation Policy

At Susarts, we carefully select and handle our products to ensure they reach our customers in excellent condition. Due to the artistic, decorative, and often limited-quantity nature of our products, the following policy applies to all purchases.

Change of Mind

Susarts does not accept returns, exchanges, or refunds where a customer simply changes their mind after purchasing a product.

We encourage customers to review product descriptions, dimensions, materials, images, and other available product information carefully before completing an order.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from the item ordered, you must contact Susarts on the same day the order is delivered.

The customer must provide:

• Clear photographs of the damaged, defective, or incorrect item.

• Clear photographs of the original packaging.

• The relevant order details.

Please keep the item and all original packaging until Susarts has reviewed the claim. Items and packaging should not be discarded before the claim has been resolved.

Once the claim has been reviewed and approved by Susarts, we will arrange an appropriate replacement.

Replacement

Where possible, an approved damaged, defective, or incorrect item will be replaced with the same product, subject to availability.

If the same product is unavailable, the customer may select another product from Susarts.

If the replacement product has a higher price than the original product, the customer will be required to pay the difference.

If the replacement product has a lower price, the remaining balance will be issued as Susarts Store Credit, valid for 3 months from the date of issue.

For an approved claim resulting from damage, defect, an incorrect item, or an error by Susarts or its delivery partner, Susarts will bear the applicable return and replacement delivery costs.

Refunds

Susarts does not provide cash or card refunds for change-of-mind purchases, approved replacements, or order cancellations.

Where a replacement with the same product is not possible, the customer may select another product in accordance with the replacement terms above.

Any remaining balance will be issued as Susarts Store Credit and will be valid for 3 months from the date of issue.

Order Cancellations

Customers should contact Susarts as soon as possible if they wish to cancel or change an order.

A cancellation or change may be accepted only if the order has not yet been processed, prepared, dispatched, or shipped.

If Susarts accepts the cancellation, the amount paid will not be refunded in cash or to the original payment method. The customer may use the value paid toward another Susarts product.

If the newly selected product costs more than the original order, the customer must pay the difference.

If the newly selected product costs less, the remaining balance will be issued as Susarts Store Credit, valid for 3 months from the date of issue.

Once an order has been processed, prepared, dispatched, or shipped, it cannot be cancelled.

Contact Us

For questions regarding returns, replacements, damaged items, or order cancellations, please contact Susarts through our Contact Us page.

Susarts
Operated by Al Khobara Trading LLC
Dubai, United Arab Emirates